Customer Service Representative


Prepare and update various reports regularly including:

·        Follow ups for client orders

·        Follow ups for Returned merchandise authorization 

·        Pricing and special rebates 

·        Manage shipment of materials, resolve issues with internal and external resources until the successful delivery of purchased items 

·        Manage the return merchandise authorization in the appropriate system

·        Simultaneously manage various requests from the Account Managers including but not limited to the following:

-         Respond to different inquiries and provide them the necessary information, or directly communicate with the clients

-         Prepare and submit deal registrations to clients, as per request 

-         Enter information of client orders into the appropriate system, as per request

-         Complete and follow up credit applications 

-         Completion of various forms, as requested

-         Create account for new Account Managers in the manufacturer portals

-         Respond to incoming calls and e-mails from clients

-         Collaborate with other departments to assist with the resolution of client issues

-         Follow up with the Operations team, as requested, to ensure completion of the following tasks including but not limited to:

-         Placing orders

-         Updating the system with new vendors/distribution

-         Completing additional tasks as requested by the Sales Manager

The type of profile that is successful at Quadbridge:

· Successful customer service experience in a fast-paced, dynamic work environment

· Comfortable interacting with different internal and external partners, via phone and/or in-person. Able to listen actively

· Ensures to maintain excellent customer service equally with internal partners and external partners. Able to be flexible and adapt to different situations.

·  Intermediate level in Excel (extract information rapidly)

· Strong written and spoken communication skills in English needed; French would be a great asset. Able to communicate in a clear, concise and efficient manner

·  Able to multi-task, prioritize and remain extremely organized to efficiently manage their time. Detailed-oriented

· Enjoys team work; enthusiastic and approachable

· Strong sense of accountability

What Quadbridge offers to their employees:

·  A dynamic work environment with a flat hierarchy, an open-concept work area to encourage collaboration,and supporting team members to help employees succeed.

·  A competitive compensation package: base salary + one of the most lucrative commission structures in the industry + team bonus. 

·  Extended Health coverage after successful completion of probationary period (3 months), including Dental.

·  Monthly cellphone subsidy. 

·  Free daily access to the company’s gym.

·  Health-focused breakfasts and lunches provided daily by our professional Chef, subsidized (50% paid by the company).

·  Unlimited coffee, tea and fruits, all day long!

Quadbridge is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated equally. We make sure to respect the same equity with candidates during the full-cycle of recruitment.