Case Studies

Kernaghan Adjusters sees substantial costs reduction with DTM Managed Services

January 11, 2022
January 19, 2022
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The Client

As the first national independent adjusting firm in Canada, Kernaghan Adjusters has offered superior service for over 60 years. The company provides clients with dependable claims service across North America 24 hours a day, 365 days a year.

“We were spending an inordinate amount of our time focusing on IT infrastructure concerns. After implementing DTM's Managed Services our IT issues have moved completely to the background allowing us to focus on strategic growth initiatives.”

Patti Kernaghan, CEO, Kernaghan Adjusters

The Challenge

Kernaghan was managing an aging infrastructure, and as a result they had IT issues dominating their internal Quarterly Technology Meetings. Patti Kernaghan established that a change needed to be made.

“We needed to take a hard look at our existing hardware and software investments to see whether a cloud migration was cost-effective and we needed a Managed Services provider that knew the finance industry and could provide services coast to coast.”

With over 80 users across Canada, Kernaghan needed 24x7 responsiveness to their day-to-day business requirements, including complete reliability of their network infrastructure, from their data centers to their end users.

The Concern

By taking advantage of modern techniques and technologies, Kernaghan Adjusters responds to change in a flexible, client-driven team environment. Their reputation for integrity and fairness has always been a guiding philosophy.

In considering a migration to a cloud solution they highlighted their needs from a customer service perspective: “We identified one of our strategic objectives as customer service excellence and client data security,” said Patti Kernaghan. DTM’s security experience ensured a solution eliminating single points of failure.

The Solution

After a thorough analysis of Kernaghan Adjusters' existing software and hardware infrastructure, it was determined that there was significant cost savings associated with virtualization of their IT infrastructure. DTM reduced Kernaghan's IT issues and simplified their environment by migrating their aging infrastructure to a fully hosted solution.

DTM’s Managed Services works with Kernaghan Adjusters, from coast to coast, 24 hours a day, 7 days a week. With this fully-hosted solution DTM is able to ensure security for Kernaghan’s datacenter as well as each end user. DTM used a phased approach over a 9 month period. Kernaghan Adjusters migration to the cloud was achieved seamlessly, with no perceived service interruptions to their day-to-day business.

“DTM's implementation of our migration to the cloud brought our it infrastructure up to date without disruption to our operations throughout the 9 month project.” - Patti Kernaghan, CEO, Kernaghan Adjusters

The Result

By managing Kernaghan Adjusters internal IT operations and migrating their aging network infrastructure to a fully hosted solution DTM ensures KA’s critical applications work quickly and without failure. “After 9 months,” from project launch, “we no longer have IT infrastructure issues dominating our internal Quarterly Technology Meetings,” said Patti Kernaghan.  

DTM’s Managed Service model provides full-time IT support, IT thought leadership and project management. As Kernaghan Adjusters grows, their IT needs from servers to end point users are always scalable, simple and invisible.

“We are a service based company. We need 100% reliability and uptime of our network to serve our clients. DTM has eliminated our IT infrastructure issues allowing our adjusting staff to respond to clients' needs quickly and effectively”
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