Big or small, all businesses share the same goals for their IT: they want to enable and empower their teams, secure and protect their intellectual property and confidential information, avoid unplanned downtime, and minimize risks – all at the lowest cost possible. This is not an easy feat for anyone. In execution, many businesses end up falling behind, spending on the wrong technologies, becoming vulnerable, and with in-house IT resources who are stretched thin and well beyond their area of expertise.

Today IT is truly a specialty. It is incredibly complex, quickly progressing, and constantly broadening. For these reasons, IT management is best done at scale by specialized teams of seasoned professionals. Managed Services is the way for organizations to realize the benefits of scale for themselves without building out a disproportionally large in-house IT department. Join the 64% of SMB’s who are currently outsourcing at least some of their IT management.

1. Absence of liability

  • No single entity assumes responsibility for IT
  • Fingers are pointed when there are problems or IT is lagging behind.

The causes

  • Undefined expectations
  • Limited or complex remedies in case of problems
  • Overstretched internal resources and/or reliance on multiple suppliers

Our solution

  • Guaranteed service contracts
  • Reputable partner who takes responsibility
  • Single-source provider with the scale to meet all IT needs

2. Lack of control over IT costs

  • IT costs that don’t scale with the business
  • Unexpected expenses

The causes

  • Fixed costs for internal resources
  • Restricted Managed Service Provider Contracts
  • Unclear managed service provider contracts with hidden or additional fees
  • Lack of IT planning

Our solution

  • Flexible contracts
  • All-inclusive services
  • On-demand solutions so you only pay for what you need
  • Tips included for future planning

3. Computer problems and chronic downtime

  • Recurring occurrence of similar incidents
  • Frequent computer outages or breakdowns, costing time, money and productivity

The causes

  • Superficial investigation of incidents
  • Inability to establish trends and avoid problems
  • Insufficient resources and processes for rapid recovery

Our solution

  • Rigorous and proven incident investigation processes
  • Continuous monitoring and preventive maintenance to avoid problems
  • Large team available on demand for rapid problem resolution