Quadbridge outperforms with end-to-end IT solutions and managed services

After supporting Waterloo Biofilter with an office move, they quickly switched from their current Managed Services Provider to Quadbridge. We now manage their entire IT environment and support their end-to-end IT needs.

Client profile

• Employees: 25-50
• Industry: Environmental

Solutions:

• Managed IT
• Managed M365
• Managed Backup
• Managed Endpoint
• Professional Services

The challenge

• The client was unhappy with their MSP.
• The client needed a partner who was responsive, proactive, and would implement IT best practices for their organization.
• They needed onsite and report support for ongoing IT management activities as well as complex, specialized projects.

Our solution

Quadbridge worked with the client to implement our Elite IT service that provides ongoing IT monitoring and management, responsive help desk, proactive service, and vCIO consulting.

We’ve become a fully trusted partner and have proactively led a number of initiatives to improve performance and advance their IT, including the following services:

• Managed Cloud Backup: we optimized their backup strategy with an accessible, cost-efficient cloud-based backup solution that our team continuously monitors and assists with restore requests.
• Infrastructure Architecture: we upgraded their server infrastructure to improve redundancy and performance – especially for employees working remotely.

Ad Hoc Requests: as the clients’ IT support, our team uses our range of expertise and onsite support capabilities to deliver on a range of simple and complex IT projects. These have included upgrading their conference room systems and completing a functional and aesthetic clean up of their cabling.

Client feedback

“With our previous MSP, our IT was stagnant and when we needed solutions, we felt like their recommendations weren’t really designed with us in mind. Quadbridge is a completely different story. Their team is responsive, proactive, works around and meets with us on our schedule, and has the right solution ready for every one of our needs ready to go. They’re a partner we can truly rely on.”