Return Policy

Last Revised: March 6, 2023


Unless you have a separate written agreement with Quadbridge Inc. (“Quadbridge”), the return of hardware and software purchased from Quadbridge (collectively, "Product") is subject to specific third-party manufacturer, publisher or distributor restrictions. Such suppliers may provide limited or no returns of Products. If the supplier accepts returns, you may return Product and Quadbridge will assist in its replacement or grant you a credit against future purchases in an amount equal to the original purchase price and freight paid for the Product less any applicable restocking fees. You are responsible for shipping charges and risk of loss on all return shipments. If you fail to return Product within the applicable return policy period or if the Product does not meet the rights of return and processes under this policy, then Product is considered accepted by you and not returnable.

Permitted Product Returns

Hardware: If permitted by the manufacturer's return policy, hardware, accessories, peripherals and parts may be returned if: 1) the packaging is unopened and still in the manufacturer's sealed package, and 2) returned within 30 days from the date of shipment.

Software: Software may be returned if permitted by the publisher's return policy. If the publisher does not allow the return of software, you may not return the software to Quadbridge

Damaged Products

Packages that are obviously damaged should be refused at the time of original delivery attempt. If damaged Products are accepted from the carrier, contact Quadbridge's client services within 2 days after receipt of shipment to arrange for a pickup of the damaged Products. All damages should be noted on the carrier delivery record prior to the driver leaving your premises. Please save the Product and all original packaging. Timely receipt of this information is necessary to file a damage claim with the freight carrier and avoid delays in returns and replacements.


All order discrepancies (shortages, mislabeled product or overages) must be reported to Quadbridge's client services within 5 days of receipt of shipment.


Report defective Products to Quadbridge's client services within 10 days of receipt of shipment. Some manufacturers and publishers require defective Products to be handled directly through them. In such cases, Quadbridge's client services will provide the manufacturer's contact information.

Non-Returnable Product

The following Products cannot be returned to Quadbridge:

  • Discontinued items
  • Special order items
  • Items for which manufacturers will not accept returns
  • Custom configurations of systems
  • Opened units, and/or units which require re-packaging
  • Units in an unsuitable resale condition
  • Closeout, remanufactured and refurbished Product


No returns of any type will be accepted by Quadbridge unless accompanied by a unique return merchandise authorization (RMA) number, which client may obtain by providing the following information to Quadbridge client services: client name, applicable invoice number, product serial number, and details of reason for return. client has 10 days to return a product after the applicable RMA is issued. Quadbridge reserves the right to refuse any unauthorized returns.

All Products must be returned 100% complete, including all original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. Manufacturer packaging must be in pristine condition, no markings or writing or damages. Quadbridge reserves the right to refuse the return of incomplete Products. In addition, Quadbridge may charge a 25% restocking fee for returns that are accepted.

Client is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items and to use a carrier and shipping method that provide proof of delivery. Quadbridge is not responsible for loss during such shipment.


Any credit issued by Quadbridge to client under this return policy must be used within 2years from the date that the credit was issued and may only be used for future purchases of Product and/or services. Any credit or portion thereof not used within such period will automatically expire.