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QBITS 2025 Workshop: Six Sigma Strategies for IT Smarter, Faster, Leaner

We explored lean thinking: define value through the customer, expose waste in every step, and rethink processes to focus only on what truly matters.
  • 33 Minutes
Watch On Demand

Highlights

Highlights

Customer Defines Value

Value is only real when it matters to the customer—not just what gets done internally.

Waste Hides Everywhere

Lean thinking reveals hidden inefficiencies like waiting, duplication, and unnecessary steps in everyday processes.

Every Step Needs Purpose

Each activity should be tested with a simple question: who is the customer, and does this add value?

One Step Truly Matters

Most processes contain only one true value-adding step; everything else is an opportunity to simplify or automate.

WATCH RECORDING

Featured Speakers

Arnaud Paquet

President, Formatech

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