The firm was operating on aging, unstable systems that were increasingly difficult to maintain and posed growing risks to uptime and performance. With limited internal IT capacity, the team was largely reactive, leaving little room to address underlying infrastructure issues or plan for future needs.

At the same time, the absence of structured backup and recovery capabilities exposed the business to continuity risks, while outdated tools restricted employee mobility and productivity. The firm needed to modernize its environment in a way that would improve resilience, support its growing team, and ensure minimal disruption to sensitive legal operations, requiring a partner to lead and manage the transformation end to end.