Press
IT Leaders Sound the Alarm on IT Asset Management Gaps
August 26, 2025
August 26, 2025
Montreal, QC – August 26, 2025 – Quadbridge, a leading North American IT solutions and services provider, has released its 2025 ITAM Strategic Leader Report. IT Asset Management (ITAM) has emerged as one of the most pressing concerns for IT leaders across North America according to Quadbridge. In proprietary survey data collected from over 200 mid-market organizations, ITAM ranked as the third most significant challenge reported by IT leaders highlighting a growing gap between operational needs and current capabilities.
This concern was further validated at QBITS 2025, North America’s premier IT leadership development conference. In a closed-door workshop hosted by Quadbridge, fewer than 10% of participating IT leaders reported confidence in their current ITAM strategy. The discussion revealed widespread challenges across the asset lifecycle – from procurement to end-of-life – that were consistent across industries and evident even in otherwise mature IT environments.
“There was a noticeable sense of relief when participants recognized that ITAM maturity is lagging behind nearly every other area of IT across the board,” said Roger Bruce, Vice President of Services at Quadbridge and host of the workshop. “The acknowledgement that even industry leaders have yet to solve it reframes the conversation – creating space for executives to address the challenges head-on and shape the solutions their organizations require.”
Many organizations cannot track asset status, location, or lifecycle milestones in real time. This lack of centralized visibility leads to missed refresh cycles, orphaned devices, and unquantified risk.
Devices are frequently over-provisioned or underused. One organization reported recovering 18 unused devices from a single employee offboarding, underscoring the absence of utilization oversight.
Most organizations rely on vendor notifications or support expirations to trigger refreshes, rather than business-driven planning. This creates cost volatility and misaligned investment timing.
Few organizations have a formal, auditable chain of custody for device retirement. Inconsistent data erasure and disposal practices expose businesses to ongoing compliance and breach risks.
Incremental adds throughout the year – often unplanned – accumulate into significant overages. Leaders described this as “slow boil” cost growth, with little accountability or forecasting discipline.
Hardware and license needs are often addressed reactively. Without predictive tools or coordinated planning, IT teams are forced to choose between overspending or under-delivering.
“These are not isolated pain points, they’re systemic challenges that impact operational resilience, security posture, and financial performance,” said Jamie Boyce, Vice President of Technology & Innovation at Quadbridge. “Legacy approaches are no longer keeping pace with the speed, scale, and complexity of today’s IT environments.”
Despite the urgency, only 8% of organizations currently outsource any component of their ITAM operations, a revealing disconnect between recognized risk and resourcing strategy. As companies look to scale efficiently and focus internal teams on higher-value work, the opportunity to rethink ITAM through strategic partnerships is gaining momentum.
These insights, along with peer benchmarks, cost analyses, and actionable recommendations, are featured in Quadbridge's newly released ITAM Strategic Leader Report.
View Press Release: IT Leaders Sound the Alarm on IT Asset Management Gaps - World News Report - EIN Presswire
The ITAM Strategic Leader Report brings together the collective insights of more than 200 IT leaders, along with findings from workshops and dozens of assessments. It delivers mid-market benchmarks on IT asset deployment and provides actionable guidance for advancing ITAM maturity. Access the full report: Quadbridge ITAM Strategic Leader Report
Founded in 2007, Quadbridge is a top-tier North American IT solutions provider, trusted by mid-market businesses across industries to modernize infrastructure, strengthen cybersecurity, and scale with confidence. With strategic consulting, hands-on services, and long-term support, Quadbridge empowers customers to build tomorrow’s solutions today. Learn more at quadbridge.com.
Melanie Magier
Client profile
Industry: Environmental
Employees: 25-50
✓ Managed IT
✓ Managed M365
✓ Managed Backup
✓ Professional Service
✓ Managed Endpoint
After supporting Waterloo Biofilter with an office move, they quickly switched fromtheir current Managed Services Provider to Quadbridge. We now manage their entireIT environment and support their end-to-end IT needs.
• Quadbridge worked with the client to implement our Elite IT service thatprovides ongoing IT monitoring and management, responsive help desk,proactive service, and vCIO consulting
• We’ve become a fully trusted partner and have proactively led a number ofinitiatives to improve performance and advance their IT, including thefollowing services:
• Managed Cloud Backup: we optimized their backup strategy with anaccessible, cost-efficient cloud-based backup solution that our teamcontinuously monitors and assists with restore requests.
• Infrastructure Architecture: we upgraded their server infrastructure toimprove redundancy and performance – especially for employees workingremotely.
• Ad Hoc Requests: as the clients’ IT support, our team uses our range ofexpertise and onsite support capabilities to deliver on a range of simple andcomplex IT projects. These have included upgrading their conference roomsystems and completing a functional and aesthetic clean up of their cabling
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