Most small companies need to outsource their IT services. There may be a few designated IT employees, but most small to medium businesses simply do not have the budget for an entire IT department. This is where it’s important to know the difference between managed services vs. professional services.
Understanding the difference between the two service providers – and when you would need each type of provider – can help you know who to call when you need IT assistance that is above what your current IT staff can handle.
A Managed Service Provider (MSP) is a company that businesses can call when they need certain IT services. There are usually some service level agreements or contracts that state the services provided, such as break-fix services provided on an as-needed basis and any particular conditions that are applicable.
The types of services you receive under “managed services” are listed below.
According to Kaseya, the top challenges companies seeking MSP face include maintaining remote workers, managing IT security, business continuity and disaster recovery.
These are a few of the most common IT managed services, but others may be included. Refer to your service level agreement or reach out to your MSP to find out what other managed services are included in your contract.
Learn about Quadbridge’s IT services:
Professional services firms help information technology departments with less routine and more complex services. Services like installation, migration, deployment, and consulting.
Whereas MSP providers are typically on standby and ready to help, professional service providers are on-demand and use billable hours for invoicing.
Professional IT services include:
Typically, a business will hire a professional services provider when they need assistance with large-scale projects or one-off consulting help.
If your business is experiencing specific challenges like security, administration, routine maintenance, or other similar services, you should hire a managed service provider (MSP) to help you with IT project management.
When you need to have someone that is routinely available to perform miscellaneous IT services, an MSP is the better route to take. They are on standby for you and provide ongoing assistance for various IT tasks; contracts are typically months or years long.
On the other hand, if you need consulting services, cloud migration, or major troubleshooting services, you may need to call a professional services company. Typically these are provided as a one-off and not as ongoing services.
Make both large and small IT decisions that are practical, efficient, and profitable with a Quadbridge partnership. Quadbridge has joined forces with DTM Systems and now is able to provide managed and professional services all over North America. Contact us today to get started.
This 55 minute + Q&A webinar will be a best practices overview, in partnership with Pulse Secure.
Quadbridge CEO PJ Emam was a guest on Breakfast Television in Montréal, to discuss the company's various initiatives to create a different corporate culture.