Montreal, QC – June 26, 2025 – Quadbridge, a leading North American IT solutions and services provider, has released its 2025 Market Pulse Report, a research publication based on feedback from more than 250 IT leaders across North American mid-market organizations. The study reveals an IT function at the center of operational risk, strategic growth, and AI-driven transformation – challenged by legacy systems and resource strain, but brimming with leadership potential.
Now in its third year, the report provides a benchmark for IT decision-makers navigating modernization, security, and hybrid work realities. Drawing from proprietary survey data and expert analysis from Quadbridge’s technical architects and consultants, the 2025 edition offers a clear-eyed view of what’s next in IT – and what’s holding it back.
“Mid-market IT leaders are stepping into roles that blend business strategy, technical execution, and risk governance,” said Steve Leslie, CEO of Quadbridge. “This report captures that evolution – and shines a spotlight on what separates organizations that are adapting from those that are standing still in a world that won’t wait.”
Quadbridge Insight: Businesses are grappling with what “acceptable risk” really means – and many lack the internal expertise to define it clearly.
Quadbridge Insight: The story isn’t “cloud-first” – it’s “cloud-fit.” IT leaders are seeking architectural flexibility, vendor leverage, and budget predictability.
Quadbridge Insight: Microsoft’s ecosystem isn’t just a productivity platform – it’s becoming a business operating system. Leaders must build the governance, security, and financial controls to match.
Quadbridge Insight: As complexity grows and internal teams face bandwidth limits, MSPs are no longer optional – they’re foundational. But trust and specialization matter more than ever.
Quadbridge Insight: IT isn’t short on ambition – it’s short on enablement. The new mandate: develop hybrid leaders who can take lead in the server room and boardroom.
“While IT budgets are trending upward, so is the demand for accountability,” said Al Quadros, VP of Pre-Sales & Professional Services at Quadbridge. “This year is about deliberate, high-impact modernization. The organizations that will succeed are those that prioritize strategic investments and partner with firms that can deliver with precision and discipline.”
The 2025 Market Pulse Report is based on Quadbridge’s annual client survey. It captures responses from more than 250 IT leaders across North American mid-market companies, and is enhanced by expert interpretation from Quadbridge’s Professional Services and Pre-Sales Engineering teams. Access the full report: 2025 Market Pulse Report
Founded in 2007, Quadbridge is a top-tier North American IT solutions provider, trusted by mid-market businesses across industries to modernize infrastructure, strengthen cybersecurity, and scale with confidence. With strategic consulting, hands-on services, and long-term support, Quadbridge empowers customers to build tomorrow’s solutions today. Learn more at quadbridge.com.
Melanie Magier
Client profile
Industry: Environmental
Employees: 25-50
✓ Managed IT
✓ Managed M365
✓ Managed Backup
✓ Professional Service
✓ Managed Endpoint
After supporting Waterloo Biofilter with an office move, they quickly switched fromtheir current Managed Services Provider to Quadbridge. We now manage their entireIT environment and support their end-to-end IT needs.
• Quadbridge worked with the client to implement our Elite IT service thatprovides ongoing IT monitoring and management, responsive help desk,proactive service, and vCIO consulting
• We’ve become a fully trusted partner and have proactively led a number ofinitiatives to improve performance and advance their IT, including thefollowing services:
• Managed Cloud Backup: we optimized their backup strategy with anaccessible, cost-efficient cloud-based backup solution that our teamcontinuously monitors and assists with restore requests.
• Infrastructure Architecture: we upgraded their server infrastructure toimprove redundancy and performance – especially for employees workingremotely.
• Ad Hoc Requests: as the clients’ IT support, our team uses our range ofexpertise and onsite support capabilities to deliver on a range of simple andcomplex IT projects. These have included upgrading their conference roomsystems and completing a functional and aesthetic clean up of their cabling