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Quadbridge’s proactive service drives productivity and resilience for law firm

Duncan Linton LLP made the decision to focus on being lawyers and rely on Quadbridge to handle their IT. We take full responsibility for their IT, supporting their end users and continuously driving business resilience and productivity initiatives.

Client profile

• Employees: 25-50
• Industry: Legal

Solutions:

• Managed IT
• Managed M365
• Managed Backup
• Professional Services
• Email protection
  

The challenge

• The client wanted to focus on their core business and outsource their IT function.
• As a law firm, they had two important priorities (1) data protection and (2) zero downtime or lost productivity.
• They needed a single partner to take responsibility for all their IT needs.
• The partner needed to provide responsive assistance on demand, as well as take responsibility for driving the strategic direction and continuous.

Our solution

Quadbridge worked with the client to implement our Elite IT service and provide ongoing IT monitoring and management, responsive help desk, proactive service, and vCIO consulting.

We’ve become a fully trusted partner and have proactively led a number of progressive initiatives over time, including the following services:

• Infrastructure refresh: based on our asset and warranty records and analysis of support tickets, we noticed that the clients’ hardware was becoming dated. We provided them with advance notice to begin budgeting for a refresh. When it was time, we implemented an effective replacement and migration plan without disruption to their team’s productivity.
• Managed Cloud Backup: we hardened their backup strategy by designing an accessible, cost-efficient cloud-based backup solution that met their unique compliance needs and provides air gapped protection. Our team continuously monitors their backups and assists with restore requests when needed.
• M365 Migration & Management: we helped the client understand the value of Microsoft 365 for their business and delivered a seamless migration to M365. We continue to manage their M365 environment, handling support requests, data backup, and driving M365 security.

Client feedback

“Quadbridge understands that we cannot afford down time or data loss. We have peace of mind that our current IT needs are well taken care of and our future thanks to Quadbridge.”