Think Microsoft 365 doesn’t need backup? Think again

May 8, 2023
July 20, 2023
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Read time: 2 min

Think Microsoft 365 doesn’t need backup? Think again

Written by Melanie Magier, Marketing manager at Quadbridge.

“We’re on Microsoft 365 so we don’t need backup”

We hear this all the time – unfortunately, that’s simply not true. Here are the most common misconceptions surrounding this topic:

  1. Being in the cloud means your data is secure
  2. Being in the cloud means everything is backed up
  3. M365 backup isn’t necessary or critical

This article is going to focus in on misconception #3. Before diving in, I’d like to start by saying that if you believed misconception #3 before reading this article, don’t feel naïve. M365 backup is confusing – confusing because yes, M365 does have backup, but no, their limited backup will not meet your business needs.

Where’s the M365 backup gap?

The most simple way to look at this is: Microsoft takes responsibility for backing-up what they need to to be able to provide their service. This leaves their clients responsible for backing up what they do using their service. In other words, Microsoft is responsible for the infrastructure – uptime, regulatory attestations at the infrastructure level, etc. You are responsible for your data – making copies of the data, managing control and regulatory processes for your data , etc.

Examples of the gap:

  • Many employees use their deleted mailbox as a storage folder that they expect they can access anytime. However, on M365, deleted files will only be accessible for a short period of time before the data is permanently deleted.
  • If you delete a user so you can reassign their license, on M365, their data and emails (which may be needed to support clients, move forward on projects, or provide evidence for employment or other legal disputes) will only be accessible for a short period of time before the data is permanently deleted.

Sources of risk in the gap

If your business does not have an additional M365 backup solution, you are at risk from:

  • Accidents and user error
  • Malicious employees
  • Malware and viruses
  • Legal compliance in your retention policies

The solution

The best approach is to simply treat M365 like you would treat the data if it were stored onsite. Start by deciding your data protection policy for your business as a whole. Then implement your policy across the board including for your M365 environment – which will more than likely involve additional backup that is incremental to your M365 subscription.

Need help? We’re here!

As an end-to-end IT solutions provider, Quadbridge can help with M365 backup and with holistic backup solutions for on site and cloud storage. Contact us for more information or for free consultation on the best backup solutions for your business.

Quadbridge outperforms with end-to-end IT solutions and managed services

Client profile

Industry: Environmental
Employees: 25-50

✓ Managed IT

✓ Managed M365

✓ Managed Backup

✓ Professional Service

✓ Managed Endpoint

After supporting Waterloo Biofilter with an office move, they quickly switched fromtheir current Managed Services Provider to Quadbridge. We now manage their entireIT environment and support their end-to-end IT needs.

The challenge

  • The client was un happy with their MSP
  • The client needed a partner who was responsive, proactive, and would implement IT best practices for their organization
  • They needed onsite and report support for ongoing IT management activities as well as complex, specialized projects

Our solution

• Quadbridge worked with the client to implement our Elite IT service thatprovides ongoing IT monitoring and management, responsive help desk,proactive service, and vCIO consulting

• We’ve become a fully trusted partner and have proactively led a number ofinitiatives to improve performance and advance their IT, including thefollowing services:

• Managed Cloud Backup: we optimized their backup strategy with anaccessible, cost-efficient cloud-based backup solution that our teamcontinuously monitors and assists with restore requests.

• Infrastructure Architecture: we upgraded their server infrastructure toimprove redundancy and performance – especially for employees workingremotely.

• Ad Hoc Requests: as the clients’ IT support, our team uses our range ofexpertise and onsite support capabilities to deliver on a range of simple andcomplex IT projects. These have included upgrading their conference roomsystems and completing a functional and aesthetic clean up of their cabling

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